Privacy Policy

Last updated: July 2, 2026

This Privacy Policy explains what information Cloud SMS Engine collects, how we use it, and the choices you have. By using the Service you agree to the practices described here.

1. Information we collect

  • Account information your name, email, phone, company, and password (stored hashed).
  • Contacts you upload phone numbers and details you add to send messages.
  • Message data the content, recipients, status, and delivery reports of messages you send.
  • Payment details processed by our payment provider; we do not store full card numbers.
  • Usage data logs, device/IP information, and activity used to operate and secure the Service.

2. How we use your information

  • To provide, maintain, and improve the Service.
  • To process payments and credit your wallet.
  • To deliver your messages and provide delivery reports and analytics.
  • To secure the platform, prevent abuse, and comply with legal obligations.
  • To send you service notifications and, where permitted, product updates.

3. Contacts and message recipients

You are responsible for the contacts you upload and the messages you send, and for having a lawful basis and consent to contact recipients. With respect to that data you are the data controller and we process it on your behalf to deliver your messages.

4. Payments

Payments are handled by our third-party payment provider (e.g. Paystack). Your card or mobile-money details are entered on their secure checkout we receive confirmation of payment and a reference, not your full payment credentials.

5. Sharing your information

We do not sell your personal information. We share data only as needed to run the Service, including with:

  • SMS aggregators/carriers to deliver your messages.
  • Payment processors to complete transactions.
  • Infrastructure providers (hosting, database, email) under appropriate safeguards.
  • Authorities where required by law.

6. Data retention

We retain your data for as long as your account is active and as needed to provide the Service, meet legal and accounting obligations, and resolve disputes. You can request deletion of your account data, subject to those obligations.

7. Security

We use industry-standard measures to protect your data, including encrypted transport, hashed passwords, scoped API keys, and access controls. No system is perfectly secure, so please keep your credentials safe and enable verification where available.

8. Your rights

Depending on your jurisdiction, you may have rights to access, correct, export, or delete your personal data, and to object to certain processing. Contact us to exercise these rights.

9. Cookies

We use essential cookies and local storage to keep you signed in and remember preferences (such as light/dark mode). These are necessary for the Service to function.

10. Changes to this policy

We may update this policy from time to time. Material changes will be communicated through the Service or by email. Continued use after changes take effect constitutes acceptance.

11. Contact

Questions about your privacy? Contact us at kweyudelron37@gmail.com.