Terms & Conditions

Cloud SMS Engine lets you send bulk, scheduled and single SMS, manage contacts, groups and campaigns, follow delivery status, and integrate messaging through an API, webhooks and a billing-system gateway. Features may change or be added over time.

You must give accurate information when you register and keep your credentials secure. You are responsible for all activity under your account and organization. You must be legally able to enter into these terms where you live.

You agree not to use the Service to:

• Send spam or unsolicited, fraudulent or unlawful messages.
• Message people who have opted out or have not consented to hear from you.
• Send content that is illegal, abusive or deceptive, or that infringes others’ rights.
• Use unapproved or misleading sender IDs, or impersonate any person or organization.

You are solely responsible for the content you send and for complying with all applicable laws and network rules, including honouring opt-out requests.

The Service uses prepaid SMS units. You buy units in packages and each message uses one unit per segment. A message of up to 160 characters is one segment and longer messages use segments of 153 characters. A message containing characters outside the standard GSM alphabet, such as emoji, is sent as Unicode, where one segment holds 70 characters and longer messages use segments of 67. The cost of a send is shown before you confirm it. Units do not expire. Payments are processed by our third-party payment provider.

Units are returned to your wallet when the gateway rejects a message and when you cancel a message before it is sent. A message that the carrier accepted but later reports as undelivered is not refunded. Purchased units are otherwise non-refundable except where the law requires. Prices may change, but changes do not affect units you have already bought.

Sender IDs are subject to review and to network rules, and may be declined or withdrawn. You are responsible for making sure the messages you send are accurate, lawful and consented to. We may refuse or suspend traffic that breaks these terms or network rules.

API keys are confidential and tied to your organization. You are responsible for keeping them safe and for all requests made with them. We may rate-limit, suspend or revoke access to protect the platform.

We may suspend or end accounts that break these terms, pose a security or compliance risk, or are used abusively or fraudulently. While an organization is suspended its members cannot sign in and API access is blocked. You may stop using the Service at any time.

The Service is provided “as is”. Delivery depends on carriers and gateways outside our control, so we cannot guarantee that every message is delivered or delivered within a set time, and we do not offer an uptime or delivery-time commitment. To the fullest extent the law allows, we are not liable for indirect or consequential loss, and our total liability is limited to the amount you paid for the Service in the three months before the claim.

We may update these terms. We will post the new date above and, for material changes, tell you through the Service or by email. Continued use after the change means you accept it.

Questions about these terms? Email kweyudelron37@gmail.com.